Last Updated: 04-07-2026
Welcome to One Love Brush. These Terms and Conditions govern the use of our website and the painting and decorating services we provide. By using our website, requesting a quotation, or instructing us to carry out work, you agree to be bound by these Terms and Conditions.
One Love Brush is a London-based painting and decorating company providing professional decorating services for residential and commercial properties. Our services include, but are not limited to, interior painting, exterior painting, spray painting, wallpaper installation and removal, surface preparation, minor plastering, water damage repairs, and woodwork finishing.
All quotations provided by One Love Brush are free and without obligation unless stated otherwise.
Quotations are based on the information available at the time of inspection or enquiry. If additional work becomes necessary due to hidden defects, unforeseen damage, or changes requested by the customer, a revised quotation may be issued before the additional work is undertaken.
Unless otherwise agreed in writing, quotations remain valid for 30 days from the date they are issued.
A booking is confirmed once both parties agree to the quotation and a start date has been arranged.
Where applicable, a deposit may be requested before work begins. The remaining balance will be payable according to the agreed payment schedule or upon completion of the project, unless otherwise agreed.
Estimated start and completion dates are provided in good faith but may be subject to change due to circumstances beyond our reasonable control.
The agreed quotation outlines the services included within the project.
Any work requested outside the agreed scope may require additional time, labour, and materials and may result in additional charges.
We will always discuss any proposed variations with you before carrying out additional work.
To help us complete your project efficiently and safely, customers are responsible for:
Failure to provide suitable access or information may affect project timescales or costs.
Professional preparation forms an essential part of every decorating project.
Before painting or decorating begins, surfaces may require cleaning, sanding, filling, minor repairs, priming, or other preparation work to achieve an appropriate finish.
While every effort is made to identify visible defects before work starts, some issues, such as hidden moisture damage, unstable plaster, previous poor workmanship, or structural movement, may only become apparent once preparation has commenced.
Where additional repairs are required, we will discuss the available options before proceeding.
Unless otherwise agreed, One Love Brush will supply the paints, fillers, primers, adhesives, and decorating materials necessary to complete the project.
Where customers choose to supply their own materials, we cannot accept responsibility for delays, product defects, colour inconsistencies, or performance issues arising from those materials.
Customers are encouraged to approve paint colours, wallpaper selections, and finishes before work begins.
We always aim to complete projects within the estimated timeframe provided.
However, completion dates may be affected by factors including:
Where delays occur, we will keep customers informed and provide revised timescales where possible.
Payment terms will be agreed before work begins.
Invoices should be paid within the agreed timeframe stated on the quotation or invoice.
Late payments may result in additional charges where permitted by law and may delay the completion of ongoing or future work.
Ownership of supplied materials may remain with One Love Brush until payment has been received in full.
Customers wishing to cancel a confirmed booking should notify us as soon as reasonably possible.
Where materials have already been ordered or work has commenced, reasonable costs already incurred may still be payable.
If work is suspended due to customer instructions or restricted access, revised completion dates and additional charges may apply where appropriate.
We take pride in delivering painting and decorating services using reasonable care, skill, and recognised industry practices.
Customers are encouraged to inspect completed work upon completion and notify us promptly if they believe any aspect requires attention.
We will review any genuine workmanship concerns and, where appropriate, arrange suitable remedial work within a reasonable timeframe.
One Love Brush is committed to maintaining safe working practices for our team, customers, and visitors.
Customers should ensure that children, pets, and other occupants remain clear of active work areas while decorating is in progress.
Where access equipment such as ladders or scaffolding is required, customers should not interfere with or use this equipment unless authorised.
Nothing within these Terms excludes or limits liability where it cannot legally be excluded under applicable UK law.
Subject to this, One Love Brush shall not be responsible for:
Our liability shall be limited to the value of the services provided unless otherwise required by law.
All content published on this website, including text, graphics, images, logos, and branding, remains the property of One Love Brush unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
While we make every reasonable effort to ensure the information published on our website is accurate and up to date, we do not guarantee that all content will always be free from errors or omissions.
The information provided is intended as general guidance and should not be relied upon as professional advice for individual circumstances.
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, availability, or privacy practices of external websites.
We respect your privacy and handle personal information responsibly.
Information collected through our website, contact forms, telephone enquiries, or email correspondence is managed in accordance with our Privacy Policy.
By using our services, you acknowledge that your information may be processed for the purpose of responding to enquiries, preparing quotations, delivering services, and meeting our legal obligations.
If you are dissatisfied with any aspect of our service, we encourage you to contact us as soon as possible so we have the opportunity to investigate and resolve the matter.
We aim to respond to all complaints fairly and promptly and will work with customers to achieve a reasonable resolution wherever possible.
We reserve the right to update or amend these Terms and Conditions from time to time.
Any revised version will be published on this page together with the updated revision date.
Continued use of our website or services following any changes constitutes acceptance of the revised Terms.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms and Conditions or our services, please contact One Love Brush using the details provided below.
Mailing Address: 28 Tower Hamlets Rd, London E7 9BZ
Contact: 07939472642
Support Email: onelovebrush@gmail.com
We will be happy to assist you with any enquiries.
