Privacy Policy

Last Updated: 14-07-2026

At One Love Brush, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our painting and decorating services.

By using our website or contacting us, you agree to the practices described in this Privacy Policy.

1. Who We Are

One Love Brush is a London-based painting and decorating company providing professional residential and commercial decorating services, including interior and exterior painting, wallpaper installation and removal, spray painting, surface preparation, repairs, and woodwork finishing.

For the purposes of UK data protection legislation, One Love Brush is the data controller responsible for your personal information.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Property address
  • Company name (where applicable)

Enquiry Information

  • Details about your decorating project
  • Preferred appointment dates
  • Property type
  • Services requested
  • Budget information (if provided)

Website Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Referring website
  • General website usage information

This information helps us improve our website and better understand how visitors use our services.

3. How We Collect Your Information

We collect information when you:

  • Complete a contact form
  • Request a quotation
  • Contact us by telephone
  • Send us an email
  • Communicate with us through social media
  • Visit our website
  • Use cookies on our website

We only collect information that is necessary for providing our services and responding to your enquiries.

4. How We Use Your Information

Your information may be used to:

  • Respond to your enquiries
  • Prepare quotations
  • Arrange property visits
  • Deliver our painting and decorating services
  • Communicate throughout your project
  • Process invoices and payments
  • Improve our customer service
  • Maintain internal business records
  • Comply with legal obligations
  • Improve our website and user experience

We will only use your personal information where we have a lawful basis for doing so.

5. Lawful Basis for Processing

Under UK GDPR, we process personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests, provided these do not override your rights and freedoms

6. Marketing Communications

We do not send unsolicited marketing emails.

If you choose to receive updates or promotional information from us, you may withdraw your consent at any time by contacting us or following the unsubscribe instructions included in any marketing communication.

7. Sharing Your Information

We do not sell or rent your personal information to third parties.

Your information may only be shared where necessary with trusted organisations such as:

  • IT support providers
  • Website hosting providers
  • Payment processors
  • Professional advisers
  • Legal or regulatory authorities, where required by law

Any third parties processing information on our behalf are expected to handle your information securely and in accordance with applicable data protection legislation.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While no online transmission can be guaranteed completely secure, we continually review our security practices to help safeguard your information.

9. Data Retention

We only keep your personal information for as long as necessary to:

  • Respond to your enquiry
  • Completely agreed services
  • Maintain business records
  • Meet legal and accounting obligations
  • Resolve disputes

When information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Your Rights

Under UK data protection legislation, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where appropriate
  • Request restriction of processing
  • Object to certain types of processing
  • Request transfer of your data where applicable
  • Withdraw consent where processing relies on consent

If you wish to exercise any of these rights, please contact us using the details provided on our Contact page.

11. Cookies

Our website uses cookies to improve functionality, analyse website traffic, and enhance your browsing experience.

Cookies help us understand how visitors interact with our website so we can continue improving our services.

Further information can be found in our Cookie Policy.

12. Third-Party Websites

Our website may contain links to external websites.

Once you leave our website, we are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing personal information.

13. Children’s Privacy

Our services are intended for adults and businesses.

We do not knowingly collect personal information from anyone under the age of 13. If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or website functionality.

The latest version will always be published on this page together with the date of the most recent update.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact One Love Brush using the contact details provided below.

Mailing Address: 28 Tower Hamlets Rd, London E7 9BZ
Contact: 07939472642
Support Email: onelovebrush@gmail.com

If you remain dissatisfied after contacting us, you also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.